Questions we hear from homeowners

Straight answers for a Gwinnett or nearby house. If you need a crew, call. A restoration company handles the work.

Questions homeowners ask in Georgia

How fast does someone come?: That depends on the shop, the hour, and how many storms are hitting Gwinnett the same night. We cannot promise a 60-minute truck. Emergency water is still worth calling now. Drying is cheaper than waiting until morning if the house is still taking water.
Can I stay in the house?: Often yes on a clean supply-line leak in one room. No if sewage is out, the ceiling is coming down, or the panel is wet. The crew on site should tell you.
Do I have to hire the company you send?: No. Someone will call you. You can get a second opinion before any work starts.
What if it is only a small drip?: If the water is off and you can see all of it, start on small leaks. If it still smells or feels damp the next day, send the form.
How long does drying take?: A one-room clean leak can be a couple of days of fans and a dehumidifier. Wet pad, hardwood, or walls often take longer. A shop should measure moisture, not guess from how it looks.
Will they work with my insurance?: Most restoration companies in this area will. We do not file the claim. Photograph first. More on insurance.

Send the form with the ZIP and what you see. Or call. A local company can tell you if it is a DIY dry-out or a crew job.